{"id":129750,"date":"2026-11-07T14:30:48","date_gmt":"2026-11-07T10:30:48","guid":{"rendered":"https:\/\/aynrmc.com\/?page_id=129750"},"modified":"2026-11-07T14:30:48","modified_gmt":"2026-11-07T10:30:48","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/aynrmc.com\/ar\/academy\/it-service-management\/","title":{"rendered":"\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1760050000001 vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-7\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h4 style=\"margin-top: 0;\">Build the skills behind dependable services.<\/h4>\n<p>Service quality depends on how people coordinate work, manage commitments and respond when something changes or goes wrong. Tools support that work; teams also need shared methods and clear responsibilities.<\/p>\n<p>Our service management portfolio combines established learning pathways with practical workshops that address the way services are designed, supported and improved.<\/p>\n<p><strong>Who these programs support:<\/strong> service desk and operations teams, process owners, service managers, shared services functions and technology leaders.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-5\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0bffd9\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0bffd9',\n            lgSpacing = '0',\n            mdSpacing = '0',\n            smSpacing = '0',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 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services your users can depend on.<\/h2><\/div>                                    <\/header>\n                            <\/div>\n                        <div class=\"vc_cta3-actions\"><div class=\"vc_btn3-container vc_btn3-right vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-block vc_btn3-icon-left vc_btn3-color-theme_style_2\" href=\"\/ar\/contact-us\/\" title=\"Discuss Your ITSM Training Needs\"><i class=\"vc_btn3-icon stm-lnr-chevron-right\"><\/i> Discuss Your ITSM Training Needs<\/a><\/div><\/div>        <\/div>\n                    <\/div>\n<\/section><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1760050000002\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_custom_heading text_align_center\" ><h2 style=\"text-align: center\" class=\"consulting-custom-title\">Choose a Route That Matches Your Needs<\/h2><\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1760050000003 text-center\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>These routes can complement one another. The selection should reflect your service environment, existing capability and intended outcomes.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\n\n            <div onclick=\"return true\" class=\"icon_box  style_1 icon_top clearfix\">\n                            <div class=\"icon  font-color_base font-color_third_bg\" style=\"height:72px\">\n                <i style=\"font-size:30px;  \"\n                   class=\"fa fa-sitemap\"><\/i><\/div>\n                <div class=\"icon_text\">\n                            <h4  class=\"font-color_base no_stripe\">ITIL<\/h4>\n                <p><strong>Helps participants understand:<\/strong> guidance for managing digital products and services.<br \/>\n<strong>Typical need:<\/strong> a shared approach across teams and roles.<\/p>\n    <\/div>\n            <\/div>\n    \n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c11d9\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c11d9',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\n\n            <div onclick=\"return true\" class=\"icon_box  style_1 icon_top clearfix\">\n                            <div class=\"icon  font-color_base font-color_third_bg\" style=\"height:72px\">\n                <i style=\"font-size:30px; 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See <a href=\"\/ar\/academy\/standards-risk-cybersecurity\/\">Standards, Risk and Cybersecurity<\/a>.<\/p>\n    <\/div>\n            <\/div>\n    \n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c145d\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c145d',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1760050000004 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_custom_heading text_align_center\" ><h2 style=\"text-align: center\" class=\"consulting-custom-title\">Certification Pathways<\/h2><\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1760050000005 text-center\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Recognized service management qualifications. Entry requirements, examination arrangements and schedules are confirmed before booking.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">ITIL Foundation (Version 5)<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Build a shared foundation in managing digital products and services. A starting route for employees and managers developing their understanding of the current ITIL framework.<\/p>\n<p><strong>Best suited to:<\/strong> Service professionals and business or technology teams<br \/>\n<strong>Outcome:<\/strong> Shared terminology for service and product discussions<br \/>\n<strong>Format:<\/strong> Schedule and examination arrangements on request<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request Course Details<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c197a\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c197a',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">ITIL Foundation Bridge (Version 5)<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>A focused transition option for eligible ITIL 4 certificate holders moving to the Version 5 Foundation qualification.<\/p>\n<p><strong>Best suited to:<\/strong> Existing ITIL 4 professionals<br \/>\n<strong>Outcome:<\/strong> An understanding of the updated Foundation guidance<br \/>\n<strong>Format:<\/strong> Eligibility and schedule confirmed before booking<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request Course Details<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c1b08\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c1b08',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">Further ITIL Version 5 Learning<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Explore the next step according to your responsibilities. Entry requirements and designation routes are checked for each learner.<\/p>\n<p><strong>ITIL Product:<\/strong> Product responsibilities and lifecycle decisions<br \/>\n<strong>ITIL Service:<\/strong> Service delivery and operational performance<br \/>\n<strong>ITIL Experience:<\/strong> User experience and value<br \/>\n<strong>ITIL Strategy:<\/strong> Strategic direction and investment alignment<br \/>\n<strong>ITIL Transformation:<\/strong> Organizing and sustaining change<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Plan Your ITIL Pathway<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c1d47\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c1d47',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">FitSM Foundation<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Introduce a lightweight model for managing IT services. A suitable entry point for teams seeking a practical, manageable service management approach.<\/p>\n<p><strong>Best suited to:<\/strong> Service teams and process owners<br \/>\n<strong>Format:<\/strong> One day<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request Course Details<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c1ec5\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c1ec5',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">FitSM Advanced Service Planning and Delivery<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Develop knowledge focused on planning services and managing delivery commitments.<\/p>\n<p><strong>Best suited to:<\/strong> Eligible service managers and process owners<br \/>\n<strong>Format:<\/strong> Two days; prerequisite qualification applies<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request Course Details<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c20a2\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c20a2',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">FitSM Advanced Service Operation and Control<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Develop knowledge focused on operating and controlling services.<\/p>\n<p><strong>Best suited to:<\/strong> Eligible operational and service process leads<br \/>\n<strong>Format:<\/strong> Two days; prerequisite qualification applies<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request Course Details<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c2245\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c2245',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">FitSM Expert<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Progress towards broader implementation and improvement capability after the required advanced qualifications.<\/p>\n<p><strong>Best suited to:<\/strong> Experienced service management professionals meeting entry requirements<br \/>\n<strong>Format:<\/strong> Expert route and eligibility assessed on request<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request Course Details<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c248a\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c248a',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">Unified Service Management Foundation<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Explore a common management method for service organizations. USM supports consistent service management across IT and other internal service functions.<\/p>\n<p><strong>Best suited to:<\/strong> Service managers, shared services teams and improvement leads<br \/>\n<strong>Format:<\/strong> Two days<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request Course Details<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c2728\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c2728',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1760050000002\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_custom_heading text_align_center\" ><h2 style=\"text-align: center\" class=\"consulting-custom-title\">AY&amp;R Professional Workshops<\/h2><\/div>\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1760050000003 text-center\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Applied workshops that connect service management with your daily operations.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_row-o-equal-height vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">AI in IT Service Management<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Assess where AI can support service work and where review remains necessary, using examples such as knowledge support, ticket classification and incident communications.<\/p>\n<p><strong>Topics:<\/strong> Use-case selection, knowledge quality, access boundaries, output checks, human approvals and measures<br \/>\n<strong>Practical output:<\/strong> A prioritized AI use-case list and a controlled pilot proposal<br \/>\n<strong>Format:<\/strong> Two days. An AY&amp;R applied program, separate from the ITIL AI Governance qualification<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request This Workshop<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c2c87\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c2c87',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">Service Desk and Operational Improvement<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Improve coordination across service requests, incidents and recurring problems. Participants examine handovers, communication and the information needed to manage service performance.<\/p>\n<p><strong>Topics:<\/strong> Categorization, escalation, knowledge, problem investigation, ownership and service measures<br \/>\n<strong>Practical output:<\/strong> A service improvement backlog and revised working agreements<br \/>\n<strong>Format:<\/strong> Two days<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request This Workshop<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c2e0d\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c2e0d',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"infobox  style_7\">\n\t\t\t<h4 class=\"infobox_title\">Change, Release and Service Readiness<\/h4>\n\t\t\t\t<div class=\"infobox_content\">\n\t\t\t<p>Help teams coordinate the introduction of changes while maintaining service continuity. The workshop clarifies how development, testing, release and operational acceptance connect.<\/p>\n<p><strong>Topics:<\/strong> Change assessment, release planning, readiness evidence, support handover and review<br \/>\n<strong>Practical output:<\/strong> A draft readiness checklist and a mapped approval flow<br \/>\n<strong>Format:<\/strong> Two days<\/p>\n<p><a class=\"btn btn-danger btn-block\" href=\"\/ar\/contact-us\/\">Request This Workshop<\/a><\/p>\n\t\t<\/div>\n\t\t<\/div>\n<div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c300a\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c300a',\n            lgSpacing = '30',\n            mdSpacing = '30',\n            smSpacing = '30',\n            xsSpacing = '30';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1760050000007 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_custom_heading vc_custom_1760050000008 text_align_center\" ><h2 style=\"text-align: center\" class=\"consulting-custom-title\">Common Questions<\/h2><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\n\n            <div onclick=\"return true\" class=\"icon_box  style_1 icon_left clearfix\">\n                <div class=\"icon  font-color_base font-color_third_bg\" style=\"width:60px\">\n            <i style=\"font-size: 20px; 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Tell us your service environment and the teams involved.<\/h2><\/div>                                    <\/header>\n                            <\/div>\n                        <div class=\"vc_cta3-actions\"><div class=\"vc_btn3-container vc_btn3-right vc_do_btn\" ><a class=\"vc_general vc_btn3 vc_btn3-size-md vc_btn3-shape-rounded vc_btn3-style-flat vc_btn3-block vc_btn3-icon-left vc_btn3-color-theme_style_2\" href=\"\/ar\/contact-us\/\" title=\"Request a Service Management Training Proposal\"><i class=\"vc_btn3-icon stm-lnr-chevron-right\"><\/i> Request a Service Management Training Proposal<\/a><\/div><\/div>        <\/div>\n                    <\/div>\n<\/section><div class=\"stm-spacing\" id=\"stm-spacing-6aef51b0c37fa\"><\/div>\n<script>\n    (function($){\n        \"use strict\";\n        var spacingID = 'stm-spacing-6aef51b0c37fa',\n            lgSpacing = '70',\n            mdSpacing = '60',\n            smSpacing = '50',\n            xsSpacing = '40';\n\n        function stmSpacing() {\n            if ( window.matchMedia(\"(min-width: 1200px)\").matches && lgSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", lgSpacing );\n            } else if ( window.matchMedia(\"(max-width: 1199px) and (min-width: 992px )\").matches && mdSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", mdSpacing );\n            } else if ( window.matchMedia(\"(max-width: 991px) and (min-width: 768px )\").matches && smSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", smSpacing );\n            } else if ( window.matchMedia(\"(max-width: 767px)\").matches && xsSpacing ) {\n                $( '#' + spacingID ).css ( \"height\", xsSpacing );\n            } else {\n                $( '#' + spacingID ).css ( \"height\", \"\" );\n            }\n        }\n\n        $(document).ready(function() {\n            stmSpacing();\n        });\n\n        $(window).resize(function() {\n            stmSpacing();\n        });\n\n    })(jQuery);\n<\/script><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Build the skills behind dependable services. 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Our service management portfolio combines established learning pathways with practical workshops that address the way services are designed, supported","protected":false},"author":1,"featured_media":127978,"parent":128381,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-129750","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/pages\/129750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/comments?post=129750"}],"version-history":[{"count":1,"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/pages\/129750\/revisions"}],"predecessor-version":[{"id":129760,"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/pages\/129750\/revisions\/129760"}],"up":[{"embeddable":true,"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/pages\/128381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/media\/127978"}],"wp:attachment":[{"href":"https:\/\/aynrmc.com\/ar\/wp-json\/wp\/v2\/media?parent=129750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}